Trayvax Warranty Information
Our 65-Year Heirloom Warranty
Every Trayvax product (excluding the Storyteller Fire Pit) comes with a 65-Year Heirloom Warranty. We test all of our products for 65 years of durability and stand behind the quality of our gear. We’ll never turn our back on our customers. Our gear is made to be passed down and we're here to ensure that happens.
Our warranty covers defects in materials and workmanship. The warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, loss, loss of parts, theft, cosmetic wear, neglect, or the natural breakdown of materials over time. Some examples of what our warranty does not cover includes: scratches, dents, chipping, loss of metal coloring, coatings, leather stretching, animals ripping leather, bent plates (from misuse such as with a screwdriver, being ran over by a car, etc.).
Our warranty covers products purchased directly through our website (https://www.trayvax.com) or through one of our authorized re-sellers. Proof of purchase may be required including a receipt, original order number, or the full name and email address of the purchaser. Customers cover the cost of shipping!
- 1 free post replacement & screw replacement per wallet, any additional replacements are available for purchase.
- All international orders are finals sales (no returns)
Please note your wallet was made by hand and there may be slight imperfections. These imperfections make your wallet unique to you and give your wallet the character it deserves!
Repair
Not covered by warranty? Don't fret! Some issues not covered by warranty may be sent in for repair. We will repair your product at cost of materials and shipping. Please send us a photo of your wallet at support@trayvax.com for more information regarding repairs.
2-Year Storyteller Fire Pit Warranty
Our Storyteller warranty covers defects in materials and workmanship.
The Storyteller warranty does not cover damage caused by:
- Normal wear and tear
- Improper care
- Misuse
- Accidents
- Loss
- Loss of parts
- Theft
- Cosmetic wear
- Neglect
- The natural breakdown of materials over time
Examples of what our Storyteller warranty does not cover includes:
- Scratches
- Dents
- Patina of metal coloring
- Burned or charred wooden handles
- Bent or damaged legs
- Rust
Policy and Procedure
If you believe you have a warranty issue, please email a photo of your item and your order information to support@trayvax.com. Please have your proof of purchase ready and have read our warranty information!